Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be read alongside them. By placing an order with us, you agree to the terms set out below.

Processing & Dispatch

All orders are processed with same-day shipping (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched. Please note that during peak periods, holidays, or unforeseen circumstances, processing times may take slightly longer.

Shipping Options

We offer multiple shipping methods depending on your location. In some cases, certain products may ship directly from our suppliers or logistics partners.

  • Standard Shipping: Available on all orders. Delivery typically takes 6-15 business days depending on your location.

  • Priority/Express Shipping: If available at checkout, this option ensures faster delivery. Costs will be displayed at checkout.

International Shipping

We proudly ship worldwide. However, international deliveries may be subject to import duties, taxes, or customs fees once the shipment reaches your country. These additional charges are beyond our control and must be borne by you, the customer.

It is your responsibility to ensure that the product you order complies with import regulations in your country. We are not liable for delays, seizures, or additional costs caused by customs.

Order Tracking

Once your order has shipped, you will receive a tracking number via email (where available). Please allow up to 72 hours for tracking information to update after dispatch.

Delays & Exceptions

While we work hard to meet our stated delivery timelines, there may be circumstances outside our control (such as customs inspections, postal delays, or courier disruptions) that could affect delivery times. If this occurs, we will notify you and provide an updated delivery estimate.

For EU and UK consumers: This does not affect your statutory rights.

Packaging Notice

Please note that product packaging may occasionally differ slightly from the images displayed on our website due to manufacturing or supplier updates. However, the ingredients, formulation, and product quality remain the same. This ensures you always receive the most current and compliant version of our product.

Questions About Shipping

If you have any questions regarding your delivery, please contact us at:

opellecarebusiness@outlook.com